Client Service Agreement

Last Updated: 29 April 2026

Welcome to JR Digital. This Client Service Agreement sets out the terms and conditions under which we provide website development, digital services, hosting, support, and other related services.

By purchasing any services from JR Digital - whether via Stripe Checkout, signed form, email confirmation, or in-person agreement - you agree to be bound by this Agreement.

This Agreement applies to paying clients and service customers. For general website use, please see our Website Terms of Use. For how we handle personal data, please see our Privacy Policy.

1. About Us

Business Name: JR Digital
Jurisdiction: United Kingdom (England and Wales)
Contact Email: james@jj-digital.uk (Founder) or info@jj-digital.uk (shared inbox)

2. Services Covered by This Agreement

This Agreement applies to the services we provide, including (where agreed):

Website development — including personal, business, e-commerce, non-profit, and custom website projects, plus all associated add-ons
Branding & logo design — including logo packages and related add-ons such as social media packs and business card design
Cloud Solutions — Microsoft 365 setup and configuration, including email, OneDrive, Teams, and related services
Data analytics — including Google Analytics setup, Looker Studio dashboards, monthly reporting plans, and analytics add-ons
Hosting — on Microsoft Azure infrastructure, where applicable
Monthly and hybrid payment plans — for website and analytics services
Technical support plans — if purchased separately
Any additional work agreed in writing between you and JR Digital

Custom app development is also covered if explicitly agreed in writing. Service-specific terms for Branding, Cloud Solutions, and Data Analytics are set out in Section 9.

3. Payment Models

We offer the following payment options. The option selected will be confirmed in writing before work begins.

For one-time services (such as Branding & Logo Design and Cloud Solutions setup), the Full-Payment Model applies by default unless otherwise agreed. For recurring services (such as monthly analytics plans), the Monthly Payment Plan and its associated minimum terms apply.

Pricing displayed on our website and in the project form is indicative only. All final prices, deposits, and payment schedules are confirmed in writing before work commences. Once confirmed in writing, agreed prices remain fixed for the duration of the agreed scope and will not change mid-project.

3.1 Full-Payment Model

20% deposit upfront
80% payment on the agreed completion or go-live date
After full payment, you own all deliverables produced (subject to the service-specific IP terms in Section 9)
Ongoing maintenance or support continues only if purchased separately
For website projects, you may request a copy of the source code at any time after full payment

3.2 Monthly Payment Plan

You pay one month’s fee upfront as the deposit
Minimum contract term: 12 months
Stopping payment early does not cancel what you owe
If cancelled early, you must pay the remaining balance of the 12-month minimum
After the current paid month ends, service ends and the site may be taken offline
You do not own the source code unless you buy it out
Code may be deleted after a 30-day grace period if payments stop

3.3 Hybrid Payment Plan

Works the same as the Monthly Payment Plan
Except the deposit is larger (for example, 20% plus reduced monthly fees)
You do not own the source code until you buy it outright

3.4 Payment Method

All payments must be made via Stripe.

3.5 Late Payments

After 30 days of non-payment, the site may be disabled and code may be permanently deleted
Resuming payments restores service only if the site and code still exist
No additional late fees are charged unless otherwise agreed in writing

4. Deposits & Refunds

4.1 Deposit Refund Window

Deposits are fully refundable for 7 days after payment
After 7 days, the deposit becomes non-refundable

4.2 Refunds After Delivery or Go-Live

Once a service milestone has been reached, no refunds are provided regardless of personal preference or change of mind. The relevant milestone per service is:

Website development: after the agreed go-live date
Branding & logo design: after the first set of initial logo concepts has been delivered
Cloud Solutions: after the Microsoft 365 setup has been completed and the handover call conducted
Data analytics: after the initial dashboard or setup has been delivered

After delivery, you may use any remaining revision credits (where applicable) or pay for additional changes.

4.3 Monthly & Hybrid Cancellations

You may cancel at any time
You still owe the remaining balance of the 12-month minimum
Your website remains live until the end of the current paid period
After that, service ends and the site may be disabled

5. Project Scope & Revisions

To prevent scope creep and unfair demands, revisions are limited as follows.

5.1 Included Revisions — Website Development

1 Major Revision (structural changes, new designs, large section reworks)
5 Minor Revisions (colour changes, fonts, small tweaks)

Revision allowances for branding and other services are set out in Sections 5.3 and 9. Cloud Solutions and Data Analytics do not include a formal revision allowance as these are configuration-based services.

5.2 Revision Pricing — Website Development

Major revision: £50 each
Minor revision: £10 each

5.3 Revision Pricing — Branding & Logo Design

Additional logo concept: £20 each
Additional major revision: £10 each
Additional minor revision: £5 each

5.4 Out-of-Scope Work

Out-of-scope work includes (but is not limited to):

New pages
Redesigns requested after the first draft
New features not originally agreed
Additional API integrations

Out-of-scope work is charged separately at agreed rates.

5.5 Scope Must Be Agreed Before Work Starts

A clear written project outline will be agreed before development begins.

6. Client Responsibilities

To keep the project on schedule, you agree to:

Confirm that you are at least 18 years of age, or — if acting on behalf of a business or organisation — that you are duly authorised to enter into contracts on its behalf
Provide required content promptly (logos, text, branding, logins, and other materials)
Respond to communications within a reasonable timeframe
Ensure you have lawful rights to all materials you provide

If you fail to respond for 7 consecutive days, development pauses automatically. If you do not respond for 30 days, your project is considered abandoned and may be deleted. A new deposit will be required to restart.

7. Ownership & Intellectual Property

7.1 Full-Payment Clients

You own all code, files, and intellectual property upon full payment
You may request source code at any time after completion
JR Digital retains no ownership of the delivered work once fully paid

7.2 Monthly/Hybrid Clients

You do not own the website or source code
You are licensing the website for the duration of your payments
If you stop paying, we may disable the site, delete the code after 30 days, and terminate the Agreement for breach

7.3 Buying the Code

Monthly/hybrid clients may request to buy out the source code for a custom price.

7.4 Portfolio Rights

We may display screenshots, links, and project details in our portfolio unless you opt out in writing.

8. Hosting, Uptime & Technical Support

8.1 Hosting

Sites are hosted on Microsoft Azure and are subject to Azure’s performance and uptime conditions.

8.2 Uptime Expectations

We cannot guarantee absolute uptime. Hosting availability is influenced by Microsoft Azure and other third-party services.

8.3 Downtime Compensation

If your website is down for an extended period, you may be eligible for compensation, determined on a case-by-case basis. We are not responsible for loss of revenue caused by downtime.

8.4 Maintenance

Included maintenance covers:

Security fixes
Bug fixes
Major performance issues

Additional feature changes require a support plan or a paid request.

8.5 Support Response Time

You will receive a response within 24 hours. Fixes may take longer depending on complexity.

9. Service-Specific Terms

The following terms apply in addition to the general terms above, depending on the service you have purchased.

9.1 Branding & Logo Design

Each logo package includes 3 initial concepts, 1 major revision, and 3 minor revisions as standard. The following additional terms apply:

Unused and rejected logo concepts remain the intellectual property of JR Digital and are not transferred to you
You own only the final approved design, transferred to you upon full payment
If all 3 initial concepts are rejected, additional concepts are available at £20 each before further revisions are considered
JR Digital may display all produced concepts (including unused ones) in our portfolio unless you opt out in writing
Physical production costs (such as business card printing and shipping) are not included and remain your responsibility

9.2 Cloud Solutions (Microsoft 365 Setup)

Cloud Solutions is a one-time setup service. The following terms apply:

The Microsoft 365 tenant is created in your name and under your sole control — you are and remain the tenant owner
JR Digital may briefly handle configuration credentials during the setup process; these are not stored by JR Digital after setup is complete
Microsoft 365 licences and all ongoing subscription costs are purchased and billed directly by Microsoft — JR Digital has no control over Microsoft's pricing, plan availability, or billing
Domain registration and transfer costs are not included in the setup fee
30 days of post-setup support is included; after this period, any further assistance constitutes a new paid engagement
JR Digital is not liable for data loss, outages, service disruptions, or any other issues caused by Microsoft services or infrastructure

9.3 Data Analytics

The following terms apply to all analytics plans and add-ons:

Monthly analytics plans (Essential, Growth, and Custom Tracking) are subject to the same 12-month minimum contract term as monthly website plans (see Section 3.2)
If cancelled before the end of the 12-month minimum, the remaining balance of the minimum term is still owed
Upon cancellation, you retain full ownership of and access to your Google Analytics (GA4) account and Looker Studio dashboard; JR Digital's access to those accounts is revoked at cancellation
All analytics service fees cover JR Digital's work in full — no additional third-party tool subscriptions are required from you
Analytics data is dependent on visitor consent; JR Digital is not responsible for reduced or incomplete data caused by users declining cookies
For non-JR Digital websites: you are solely responsible for ensuring your cookie consent banner, privacy policy, and data handling practices comply with applicable regulations (including UK GDPR). JR Digital cannot manage consent or compliance on websites we do not host

10. Legal Protections

10.1 Liability Limit

Our total liability is strictly limited to the total amount you paid us.

10.2 No Liability for Indirect Loss

We are not responsible for:

Loss of revenue
Loss of sales
Loss of data
Business interruption
Third-party service failures
Azure outages

10.3 Indemnity

You are fully responsible for any content you provide. You agree to indemnify JR Digital against any claims arising from copyright infringement, illegal content, misuse of the website, or GDPR violations caused by your actions.

10.4 Legal Jurisdiction

All disputes are governed by the laws of England and Wales, under the jurisdiction of the courts of England and Wales.

10.5 Force Majeure

JR Digital shall not be liable for any delay or failure to deliver services caused by events beyond our reasonable control, including but not limited to illness or incapacity, technical infrastructure failures, third-party service outages (such as Microsoft Azure), internet disruptions, natural disasters, or other unforeseen circumstances. In such cases, we will notify you as promptly as reasonably practicable and take reasonable steps to minimise disruption and resume delivery as soon as possible. Where a delay is significant and caused by circumstances beyond our control, affected timelines will be extended accordingly without penalty.

11. Communication

11.1 Contact Methods

Official communication must be sent to: info@jj-digital.uk or james@jj-digital.uk.

11.2 Availability

Clients may contact us 24/7
Work and fixes are typically performed during business hours
Responses are guaranteed within 24 hours

12. Termination

12.1 Client-Led Termination

You may terminate at any time. If you are on a monthly plan, you still owe remaining minimum payments. Your website will remain live until the end of the current paid month.

12.2 JR Digital Termination

We may terminate immediately if:

You use the website for illegal activity
You behave abusively towards staff
You fail to make required payments

For general misuse or breach of terms, we may terminate with 7 days’ notice.

12.3 Post-Termination

After termination:

The website may be disabled
The source code may be deleted
Domain settings will be returned to you (if applicable)

A 48-hour grace period may be provided at our discretion.

13. Acceptance of Agreement

By purchasing services via Stripe Checkout, signing a form, or otherwise confirming acceptance, you agree to this Agreement.

Contact

If you have any questions about this Agreement, please contact us:

James (Founder) - james@jj-digital.uk info@jj-digital.uk 01392 344853